Refund & Cancellation Policy

Effective date: 23/11/2021 16:11:41

We're so convinced you'll absolutely love our services, that the Customer has a right to refund the money paid to Toolzu in case of failure of providing the services. Please keep in mind that even though we offer a full money back guarantee, we will issue a refund only for the unused portion of the service.

In case of refund, the money shall be refunded to the current account or to the card with which the payment was made, within 30 (thirty) days, depending on the Bank that issued the card.

Toolzu reserves the right to decline the Customer's Refund Request.

Additional services

Please note that any additional services, custom work, or technical support are non-refundable as our time cannot be recovered.

The payment for VPN service (equals to 7USD=7EUR per 2 weeks,10USD=10EUR per 1 month, 20USD=20EUR per 3 months) is non-refundable. In the case of Toolzu service cancellation, the Customer has all rights for VPN usage.

The payment for Hashtag Generator (equals 22 USD or 19 EUR per month) is non-refundable.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to

Toolzu is entitled to change the terms of refund on a unilateral basis.

Company info


Taxpayer Identification Number (INN): 2130222840

Tax Registration Reason Code (KPP): 213001001